Exchanges and Returns

Exchanges & Returns

We hope you love your order, but we understand sometimes things just aren’t quite right. That’s why you have 14 days from the day your order arrives to decide if you’d like to keep it. During this time, we’ll happily help you with an exchange or a refund.

How it works

• You’ve got 14 days from delivery to request an exchange or return.

• Items need to be unworn, unused and in their original condition.

• Once we receive your return, we’ll process your exchange or refund as quickly as we can.

Return shipping

Because we are a small brand, we ask that customers cover the cost of sending items back to us. We know this isn’t perfect  and as we grow, we’re working on ways to make returns easier (and hopefully free!) in the future.

Exchanges

Looking for a different size, color, or style? Just let us know when you start your return, and we’ll do our best to get the new item to you quickly.

Refunds

Refunds are made back to your original payment method once your return is received and checked. Please allow a few business days for the funds to show, depending on your bank or payment provider.

Need to chat with us?

If you’d like to talk to us about a recent purchase, you can reach us at support@renara-official.com.  We aim to reply within 24 hours. It might take a little longer over weekends and holidays, but we’ll always do our best to get back to you quickly.